Customer Support Numbers

The VMARK Vantage Worldwide Customer Support Centers provide support for the complete range of VMARK supplied and distributed software. The Vantage Support Offerings provide for different hours of coverage and all of the following:

Toll-free access to dedicated Vantage Support Experts.
Problem call handling and tracking.
Problem determination and resolution.
Status reports on Generalized Technical Action Requests (GTARs) opened by the customer.
Temporary fixes and/or workarounds
Update releases
Technical Tips and Technical Bulletins
Documentation Updates

A software maintenance agreement is recommended to assure easy access to support personnel when required, take advantage of improvements associated with new releases of software and receive technical bulletins. There are several flexible support offerings, support products, and support services for off-contract, outside maintenance hours and extenuating situations.

WORLDWIDE CUSTOMER SUPPORT NUMBERS

United States
Telephone within North America:
(800) 729-3553
Fax: (508) 389-8750

United Kingdom
Telephone (Freephone UK only)
0800-773771
Telephone (Non-UK Customers)
(44) 1344-868626
Fax: (44) 1344-301335

Continental Europe, Mid East, and Africa (excluding France)
Telephone: 344-868-626
Fax: 344-301-335

France
Telephone: 1-4699-9651
Fax: 1-4699-9665

Australia and Asia Pacific
Telephone: 2-900-5666
Toll Free (Australia Only): 1-800-818-082
Fax: 2-957-6749